If you have problems or questions regarding BattlEye, please first check the FAQ below. If that doesn't help or you want to support BattlEye by sending in cheat/hack programs, website links or other useful information, just send an e-mail to:
support-at-battleye.com
Please supply as much details as possible (e.g. when having problems, give information about your computer). That way your e-mail can be answered and your issue be resolved much faster.
Note that we don't do support on game-related things, such as problems with running the game, feature/bugfix requests or even patch release dates. Please refer to the customer support of that specific game regarding these things.
Frequently Asked Questions (FAQ)
I am getting kicked for the following violation(s). I don't use hacks, so what can I do to resolve this?
- Client not responding: This can happen if the server's or your connection times out for quite a while or breaks up completely. There is no real solution other than ensuring that you have no problems with your internet connection.
- Failed to update: For some reason your BattlEye Client is not able to download new updates from the BE Master Server - most likely related to your internet connection. Please download the most recent version for your game from the download page and manually update your BE Client.
- Corrupted Memory #X: BattlEye detects that your game's memory is not what it is supposed to be. Scan your system for viruses/trojans/spyware and check your RAM for possible defects (using tools like Memtest86). If that doesn't help, the game's installation on your harddisk is possibly corrupted - therefore, try to reinstall the game.
- Direct3D Hook #X: Disable overlay programs or the overlay feature of these programs while playing on BE-enabled servers. Popular examples are Xfire (you can leave it running by disabling the ingame-overlay feature for your game in the options), Fraps, TeamSpeak Overlay (TSO) and ATI Tray Tools.
|
|
|
