Support

IMPORTANT WARNING REGARDING GLOBAL BANS

If you are globally banned, please include your exact (!) global ban ID and the name of the game in your ban appeal. The ID is shown in your global ban message (“Global Ban #ID”). If no global ban IDs are shown in your game, please provide your game account identifier (e.g. SteamID). Without this information we won’t be able to process your appeal. Make sure that you send your appeal to appeals[at]battleye.com only, otherwise it won’t be processed. Note that sending the same appeal multiple times or to other addresses will not accelerate the reviewing process in any way.

Please also note the following before sending in your appeal:


If you have problems or questions regarding BattlEye, please first check our FAQ section HERE. Most issues can quickly be solved by following the instructions posted there. If that doesn’t help or you want to support BattlEye by sending in cheat/hack programs, website links or other useful information, just send an email to:

support[at]battleye.com or use the contact form provided here: CONTACT

Please supply as many details as possible (e.g. when having problems, give information about your computer). That way your email can be answered and your issue be resolved much faster.

Note that we don’t provide support on game-related things, such as problems with running the game, feature/bugfix requests or even patch release dates. Please refer to the customer support of that specific game regarding these things.

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Hey PUBG players, due to a glitch in our system we have banned a bunch of innocent players within the past hour. We… https://t.co/6vvkEUKvm4 4 months ago